Project Manager - Enterprise Business (ISP), Mumbai

Job Description:

Job Summary:

The Program Manager is responsible for managing and coordinating large-scale, multi-project programs designed to deliver enterprise telecom solutions. This role involves overseeing the implementation of services such as high-speed internet, MPLS, SD-WAN, and cloud connectivity solutions, ensuring alignment with strategic objectives, timelines, and budgets. The Program Manager collaborates with cross-functional teams and clients to drive customer satisfaction, operational efficiency, and revenue growth.

Key Responsibilities:

1. Program Planning and Execution

• Develop and manage program roadmaps for enterprise service delivery, aligning with business objectives.
• Coordinate multiple projects, ensuring alignment of scope, timelines, and budgets.
• Establish clear milestones and monitor progress to ensure successful program execution.

2. Stakeholder Management

• Act as the primary liaison between enterprise clients, internal teams (sales, engineering, operations), and vendors.
• Facilitate regular updates, address escalations, and ensure alignment with client expectations.
• Collaborate with leadership to define program priorities and resolve roadblocks.

3. Service Delivery Oversight

• Oversee the delivery of enterprise telecom services such as DIA, MPLS, SD-WAN, VPNs, and managed services.
• Ensure adherence to service level agreements (SLAs) and regulatory compliance.
• Drive standardization and optimization of processes to improve service delivery efficiency.

4. Risk and Issue Management

• Identify potential risks and develop mitigation strategies to ensure program success.
• Monitor and resolve program-level issues and dependencies.
• Conduct post-program evaluations to identify lessons learned and areas for improvement.

5. Financial and Performance Management

• Monitor program budgets, costs, and resource allocation to ensure profitability.
• Track key performance indicators (KPIs) such as delivery timelines, SLA adherence, and client satisfaction.
• Prepare and present reports on program performance to stakeholders and leadership.

Desired Profile / Criteria / Skills :

alifications:

Education and Experience

• Bachelor’s degree in Telecommunications, IT, Business Administration, or related field.
• 5+ years of experience in program or project management within the telecom or ISP industry.
• Proven experience in managing enterprise service delivery programs, including connectivity solutions.

Certifications

• Project Management Professional (PMP) or PRINCE2 certification (preferred).
• ITIL certification (preferred).

Skills and Competencies

• Strong understanding of enterprise telecom solutions (e.g., MPLS, SD-WAN, cloud connectivity).
• Exceptional program management, planning, and organizational skills.
• Excellent stakeholder management and communication abilities.
• Proficiency in program management tools (e.g., MS Project, Jira, Smartsheet).

Key Performance Indicators (KPIs):

• On-time delivery of enterprise programs and services.
• Adherence to program budgets and financial targets.
• Reduction in escalations and delivery risks.
• Improvement in client satisfaction scores and retention rates.