Manager(Operation)

Job Description:

Position:         Manager(Operation)

Location:        Ahmedabad

Experience:     3 - 5 Years

Industries:      Digital Marketing

Responsibilities: 

• Training & Development:

• Conduct initial and ongoing training sessions for staff.
• Identify training gaps and provide resources to improve performance.
• Team Support:
• Address staff questions and concerns promptly.
• Assist sales and scheduling staff in resolving complex customer queries.
• Customer Engagement Oversight:
• Monitor customer inquiries and ensure timely responses.
• Guide staff to maintain high customer satisfaction standards.
• Performance Tracking:
• Track lead generation, conversions, and lost leads.
• Conduct weekly meetings to discuss team performance, including incoming leads, failed leads, successful leads, and current statuses.
• Operational Management:
• Ensure office processes run smoothly. o Liaise with the main office in Australia for updates and guidelines.
• Reporting:
• Provide regular updates to Flora or higher management about team performance and progress.
• Identify areas for improvement and suggest actionable solutions.

Required Skills

• Net savvy and adapt at computer skills.
• Logical thinking.
• Organizing.
• Good in communication

Required Qualification: - Any Graduation

Salary :- Upto 6.00 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-