CRM Executive _Delhi (Saket)

Job Description:

Key Responsibilities •

Customer Relationship Management

• Serve as the primary point of contact for customers, addressing inquiries and concerns.

• Maintain long-term relationships with clients and ensure high customer satisfaction.

• Follow up on orders, payments, and after-sales support.

• CRM & Data Management

• Maintain and update the CRM system with accurate customer data, order history, and follow-ups.

• Track sales leads, customer interactions, and feedback to improve sales strategies.

• Generate customer reports and insights for the sales team and management.

• Order Processing & Coordination

• Assist in processing customer orders, ensuring smooth coordination with internal teams (sales, accounts, and logistics).

• Keep customers updated on order status, dispatch, and delivery timelines.

• Resolve order-related issues promptly to maintain customer satisfaction.

• Sales Support & Communication

• Work closely with the Senior Sales Executive and Sales Executives to ensure timely responses to customer needs.

• Coordinate with the sales team to execute promotional campaigns, offers, and follow-ups.

• Assist in preparing quotations, invoices, and sales documents as required.

• Customer Retention & Loyalty

• Identify opportunities for upselling and cross-selling to existing customers.

• Monitor and address customer complaints, ensuring a high retention rate.

• Conduct periodic follow-ups with customers to ensure continued engagement with the brand.

Skills

• Strong customer handling and communication skills

• Proficiency in CRM software (Salesforce, Zoho, or equivalent)

• Good knowledge of MS Excel & reporting tools

• Detail-oriented with strong follow-up skills

• Ability to multitask and coordinate with different teams

Compensation & Benefits

• Competitive salary based on experience

• Performance-based incentives

• Career growth opportunities within the company