Job Description:

The responsibilities will included all aspects of delivering complex Software projects from Sales to Customer acceptance as required including coordinating conference calls and follow up on deliverables post installation.

The Software Project Manager must have a professional-level of Project Management knowledge.  They have overall accountability for all aspects of the project and the deliverables included within the project lifecycle.   This includes but is not limited to the management of scope, time, cost, quality, communications, risk, procurement, stakeholders and revenue.

The Software Project Manager must lead cross functional teams working with clients to drive the implementation of Elekta services and solutions.  From time to time you will require support or report to the Managing Director on large or highly-complex projects.

The Software Project Manager is responsible for managing the client implementation process for multiple products in order to achieve a high-level of client satisfaction and to achieve company revenue targets.  The individual will serve as the primary point of contact for the client and internal stakeholders. 

Responsibilities - (Using e.g. bullet points, identify the detailed aspects and specific responsibilities of the role.

PROJECT MANAGEMENT

• Serve as the primary point of contact for the client and internal stakeholders regarding Elekta Software Solution project implementation, primarily focusing on Oncology Information Systems with the scope to expand all Elekta Software Solutions

• Manage all Software projects including  project timelines, communications, dependencies and integration points
• Ensure quality output for all project deliverables within the project lifecycle
• Manage project risks and issues and project procurement needs to satisfy project scope requirements
• Manage stakeholder requirements and associated needs
• Reporting on project status
• Ensure timely escalation of issues or potential high-impacting risks
• Document and recommend process improvementson compekltion of all projects with a view of continual improvement
• Maintain & complete all Customer Lifestyle Managament (CLM) Software Projects as appropriate for the role
• Work with sales to ensure handover of the key deliverables completed.

• Management of project costs and revenue targets
• Quality output for all project deliverables
• Management of project communications using appropriate communication planning processes
• Management of project risks and issues
• Management of project procurement needs to satisfy project scope requirements
• Management of stakeholder requirements and associated needs
• Distribution of timely project status reports
• Timely escalation of issues or potential high-impacting risks
• Inform & update the Managing Director on large or highly-complexty projects as required
• Primary point of contact for the client and internal stakeholders
• Recommend process improvements to the team or other stakeholders as appropriate
• Communicate all new business opportunities to the Sales Team
• Facilitation of customer loyalty Net Promoter Score surveys and related activities
• Assist with QA associated elements of Projects, ensuring completion of the required checks and assessments as required
• Liaise with Business Management, providing feedback to escalate any significant Customer concerns and highlighting any financial implications

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.

• Tertiary Qualifications in a relevant field with 4+ years of software project management experience or equivalent.
• PMP certification is a plus. 
• Proven track record of managing software projects is a must, working for medical industry is preferred. 
• Knowledge and capability in managing the software life cycle
• Excellent communication ability including written, verbal and listening skills
• A firm knowledge of the industry being supported, the technology in use and the scope of the Elekta Software products as they relate to these is essential.
• Strong analytical capability
• Familiarity/Proficient with the following: Microsoft Suite of software application including MS Project, salesforce & Webex
• Excellent leadership, interpersonal and team-building skills
• Strong organizational, multi-tasking, time-management and problem solving skills; attention to detail and superior follow-through.

• Clinical background and/or experience working in healthcare industry preferred

• Excellent presentation skills (ability to communicate effectively to a group)

• Ability to effectively interact with customers (via phone and face-to-face)
• Solid leader, communicator, and negotiator. 
•  Detail oriented, self-starter, assertive with focus on delivering outstanding project results.
•  Demonstrated experience communicating with individuals at all levels of the organization.
• Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
• Must be able to travel up to 40% of the time