Hiring Support Service Executive for Cloud based travel industry

Job Description:

Job Summary
We are recognized for delivering outstanding service in the travel industry, and our Support Services team is crucial in maintaining this reputation. We are looking for an International voice process executive for our Support Services requirement to join our dynamic team and assist with the Go Global Reconfirmation process. The ideal candidates will have excellent verbal and written communication skills, a quick learning ability, and proficiency with systems. As part of our team, you will play an essential role in ensuring the smooth execution of the reconfirmation process and delivering the high standards of service our clients expect.

KEY TASKS AND RESPONSIBILITIES
▪ Excellent phone manner and written communication with experience in Support Services team
▪ Contact hotels and suppliers via phone or email to obtain hotel confirmation numbers for all confirmed bookings.
▪ Accurately enter hotel confirmation numbers into the GGT system.
▪ Promptly escalate any issue bookings to the respective handling office for resolution.
▪ Manage role flexibility, including handling special requests, back-office tasks, failed bookings, and the Mize process as needed.
▪ Ensure that all tasks are completed in compliance with company standards and best practices.
▪ Continuously improve processes and suggest enhancements to improve service delivery and operational efficiency.
▪ Maintain a strong understanding of company systems and tools to provide effective support

REQUIRED EXPERIENCE & SKILLS
• 6 months or 1 Years Experience
• Excellent verbal and written communication skills
• Quick learning ability and adaptability
• Proficiency with systems and technology
• Strong attention to detail and organizational skills

Additional Benefits:

• Internet incentive : 800/-
• Public Holiday or Weekend Working : 650/-
• Diwali bonus

Timing : Will start off with Day shift 10 am to 7 pm but will later be rotational shifts including weekend working and 2 days off in a week according to roster. (Hence flexibility is mandatory)

Shift : Rostered shifts including weekends, 2 weekly offs, n WFO on Fridays. Training will be from office for at least 1.5 months but on Day shift.