IT System Administrator
Job Description:
Job Summary:
The IT Systems Administrator is responsible for managing and maintaining operating systems,
software packages, and databases, as well as addressing customer queries and troubleshooting
issues. This role involves monitoring server applications, performing beginning and end-of-day server
activities, and ensuring effective document verification using the latest technology.
Key Responsibilities:
Operating Systems:
Manage and maintain various Windows operating systems (XP, Vista, Seven, Eight, Ten, Eleven) andIT
Android devices.
Software Packages:
Proficient in using and troubleshooting Microsoft Office suite (Word, Excel, PowerPoint).
KYC Operations:
Conduct document verification using the latest technology.
Scrutinize forms, verify, and open accounts in DP and KYC back office.
Modify KRA & CKYC uploads in relevant software.
Database Management:
Handle SQL databases (SQL 2008, 2012) including creation, backup, and restoration.
Odin Software:
Install and manage Odin Manager software.
Install and configure various roles such as Admin, Chief, Diet, Dealer, WebAdmin, Aero.
Server Management:
Perform Beginning of the Day (BOD) and End of the Day (EOD) activities for servers.
Monitor applications and server performance.
Customer Support and Troubleshooting:
Address and resolve customer queries and issues.
Troubleshoot trading software including Odin, web-based platforms, and mobile applications like
Wave.
Remote Tools:
Utilize remote tools such as Team Viewer, Any Desk, LogMeIn, Go to Assist, and Sectona for remote
support.
Ticketing Tools:
Manage and respond to tickets using Zoho.com and Zen desk.
Qualifications:
Proficiency in managing multiple versions of Windows operating systems and Android.
Advanced knowledge of Microsoft Office suite.
Experience with KYC processes and document verification technology.
Expertise in SQL database management.
Familiarity with Odin Software and related configurations.
Strong understanding of server management including BOD/EOD activities.
Excellent troubleshooting skills for both software and hardware issues.
Proficiency with remote support tools and ticketing systems.
Strong customer service skills and ability to address and resolve issues effectively.
Skills:
Analytical and problem-solving skills
Effective communication and customer service skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Attention to detail and accuracy
Company Profile
Our client was established in 2000. With a deep commitment to ethical business practices and customer-centric values, our client laid the foundation for what would become a prominent entity in the financial services industry. His foresight and dedication continue to guide their growth and success.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.