Hiring for Service Engineer cum Coordinator

Job Description:

We are seeking a dynamic and technically sound Service Engineer cum Coordinator to support the
installation, servicing, troubleshooting, and coordination of after-sales support for Weldy hot air tools
& plastic welding equipment The ideal candidate will bridge the gap between technical service
delivery and service coordination, ensuring smooth customer experiences and internal operations.
Key Responsibilities:
Technical Support & Service Delivery
 Perform maintenance, repair of Weldy tools & welding equipment and Installation & demo, as
and when needed, at customer sites or in-house.
 Diagnose technical faults and provide prompt solutions to minimize customer downtime.
 Maintain proper documentation of service logs, repairs, and customer feedback.
Service Coordination
 Act as the central point of coordination between customers, sales teams, and the service
department.
 Schedule and monitor service calls, AMCs, warranty claims, and repair jobs in coordination
with Distriobutor and Dealers
 Track and manage spare parts inventory, service tools, and consumables.
 Prepare service reports, cost estimates, and customer quotations as required.
Customer Communication
 Handle customer queries related to product issues, service timelines, and follow-ups.
 Giving Distributors & Dealers Product training and service training
 Provide basic technical training and guidance to customers during installations or demos.
 Ensure timely closure of service requests and maintain high levels of customer satisfaction.
Internal Coordination
 Collaborate with sales and logistics teams for efficient service delivery.
 Share field insights and recurring issues with the technical team for continuous product
improvement in collaboration with product manager
 Support the team in exhibitions, product demos, and technical seminars when required.
Qualifications & Skills:
 Diploma / Degree in Mechanical / Electrical / Electronics Engineering.
 4-6 years of experience in a service/technical support role (preferably in industrial power tools
or welding equipment).
 Hands-on knowledge of electrical tools, control systems, and troubleshooting techniques.
 Proficient in MS Office, service management software, and report writing.
 Strong communication, organizational, and customer-handling skills.
 Ability to travel frequently for on-site service support.
 Knowledge of Hindi is Mandatory
Key Competencies:
 Technical Aptitude
 Problem-solving Attitude
 Multitasking & Coordination Skills
 Customer-Centric Approach
 Time Management
 Attention to Detail