Customer Support - Team Leader

Job Description:

Job Title: Team Leader 

Company: Speed Global Solutions

Shift: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off)

Location: Sec-63 Noida

Job Summary:

The Team Lead is responsible for overseeing a group of employees in their daily activities, ensuring the team meets its targets and deadlines while maintaining high standards of performance and quality. The Team Lead serves as the first line of communication between management and team members, providing guidance, support, and leadership to achieve organizational goals.

Key Responsibilities:

1. Supervise, lead, and motivate a team of employees.

2. Assign tasks, set priorities, and ensure deadlines are met.

3. Track team performance and set individual goals aligned with company objectives.

4. Monitor progress and adjust workloads to ensure productivity.

5. Communicate regularly with upper management regarding team progress, challenges, and suggestions for improvement.

6. Address and resolve escalated issues from customers or team members.

7. Implement solutions to overcome challenges and maintain team productivity.

Requirements:

• Experience: 1-6 years of customer service experience, preferably in the travel or airline industry.
• Communication Skills: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally.
• Customer-Focused: Strong passion for delivering exceptional customer service and enhancing the passenger experience.
• Technology Proficiency: Comfortable using CRM software, online booking tools, and other airline-specific systems.
• Adaptability: Ability to handle high-pressure situations and adapt to changing work conditions, especially in a fast-paced airline environment.
• Multitasking: Ability to manage multiple customer interactions simultaneously and stay organized under pressure.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience in the airline or travel industry.
• Bilingual skills are a plus.
• Familiarity with Delta Airlines' services, products, and systems.
• Graduation is Mandatory

Benefits:

• Competitive salary
• Cab Facility for both (Male and Female)
• One-time meal