Head Operations- Luxury Marble industry-Mumbai (Kanjurmarg West)

Job Description:

We are having an urgent opening for the position of Head Operations for a reputed company in the Luxury Marble industry at Kanjurmarg.

Key Responsibilities:

Overview: The Head of Operations for the Sales Team at The Quarry will lead and manage the day-to-day operations of the sales vertical, reporting directly to the Founder. This role requires a strategic leader who will ensure the smooth functioning of the sales team, drive revenue growth, and be accountable for the overall profitability (P&L) of the sales vertical. The ideal candidate will have strong operational management experience, a deep understanding of the luxury market, and the ability to drive performance in a high-end sales environment.

Sales Operations Management:

• Oversee the daily operations of the sales team, ensuring efficient processes, adherence to sales strategies, and achievement of revenue targets. 
• Develop, implement, and monitor operational policies and procedures to optimize the sales function. 
• Coordinate with cross-functional teams, including marketing, logistics etc to support sales initiatives and improve overall operational efficiency.

P&L Accountability:

• Own the Profit and Loss (P&L) responsibilities for the sales vertical, ensuring revenue growth and profitability. 
• Monitor and manage the sales budget, forecasting, and financial reporting, ensuring alignment with company goals. 
• Identify cost-saving opportunities while maintaining service quality and product exclusivity. 
• Responsible for achieving sales targets consistently along with guiding and ensuring the team also achieves their individual targets.

Client Relationship Management: 

• Ensure the sales team delivers exceptional customer service that reflects the company’s brand image. 
• Oversee key client relationships, including high-net-worth individuals, interior designers, architects etc ensuring satisfaction and long-term partnerships.
• Manage and nurture relationships with strategic partners

Reporting and Communication: 

• Provide regular updates to the Founder on sales performance, operational challenges, and strategic initiatives. 
• Prepare and present detailed financial and operational reports, including revenue forecasts, sales trends, and P&L analysis. 
• Ensure effective communication across all levels of the organization to support the sales team’s goals and objectives.

Team Management and Development: 

• Hire, mentor, and develop a high-performing sales team, creating a culture of excellence and accountability. 
• Oversee the training and development of the sales team, ensuring they have the necessary skills to sell luxury products and deliver exceptional client service. 
• Provide leadership to cross-functional teams (e.g., marketing, logistics etc) to ensure alignment with sales goals.

Relationship Management: 

• Ensure the highest standards of customer experience are met throughout the sales process. 
• Maintain strong relationships with key customers, ensuring long-term partnerships and repeat business. 
• Represent the company at luxury industry events and maintain a visible presence in the premium home décor community.

Candidate's Profile:

• Bachelor’s degree in business, operations, or a related field. An MBA or similar advanced degree is preferred. 
• Proven 10 plus experience as Head of Sales or in a senior executive role within the luxury home decor or related industry. 
• Proven experience in managing P&L, budgeting, and financial analysis.
• Strong leadership and team management experience, with the ability to inspire and lead a high-performing sales team. 
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Financial acumen, with experience managing budgets, P&L, and forecasting.
• Exceptional communication and interpersonal skills, with the ability to manage high-end client relationships.
• Experience with CRM systems, sales analytics, and other relevant tools to track performance.