Urgent job opportunity for Customer Relationship Manager for leading gems and jewellery company -Kolkata

Job Description:

Job Title: Customer Relationship Manager

Experience: 7-9 years

Qualification: MBA in Marketing/Customer Relations

Gender: Male/Female

Job Responsibilities:

• Develop and maintain strong customer relationships to enhance brand loyalty.
• Manage CRM software, track customer interactions, and analyze engagement data.
• Handle Google My Business (GMB) listings, respond to customer queries, and optimize brand presence.
• Implement SEO strategies to improve online visibility and customer reach.
• Work closely with the sales and marketing team to enhance customer experience.
• Address customer feedback, resolve complaints, and ensure high customer satisfaction.
• Conduct market research to understand customer behaviour and improve service strategies.
• Generate reports on customer trends and CRM performance for management review.

Key Skills Required:

• Strong Communication & Interpersonal Skills – Ability to engage with customers effectively.
• CRM Software Expertise – Proficiency in handling customer databases and analytics.
• GMB & SEO Knowledge – Experience in online brand management and digital marketing.
• Problem-Solving & Customer Handling – Quick decision-making for customer issues.
• Data Analysis & Reporting – Ability to track and improve customer retention strategies.