CEO_Ranchi
Job Description:
Years of Experience: 15+ years of experience in automotive sales, with a proven track record in a leadership role, preferably in a dealership environment.
Role Summary- The Group CEO Sales will be responsible for overseeing all sales operations across multiple automobile dealership showrooms. This leadership role requires a strategic visionary who can drive sales growth, manage dealership performance, and enhance customer experience while aligning with the overall strategy of the company.
Roles and Responsibilities:
Strategic Leadership: • Sales Strategy Development: Formulate and implement robust sales strategies tailored to various markets and customer segments, ensuring alignment with overall organizational vision.
• Annual Budgeting: Oversee the annual sales budgeting process, ensuring effective allocation of resources to meet financial goals.
• Sales Forecasting: Create accurate sales forecasts based on historical data and market trends to guide inventory and staffing decisions. Team Management:
• Recruitment & Training: Lead the recruitment process for sales leaders across showrooms and develop comprehensive training programs to enhance team performance and product knowledge.
• Performance Evaluation: Establish performance metrics, conduct regular evaluations, and implement improvement plans to maximize team effectiveness.
• Culture Building: Foster a positive work culture that encourages motivation, teamwork, and creative problem-solving among staff. Customer Relationship Management:
• Customer Engagement: Implement programs that enhance customer engagement and loyalty, creating a seamless buying experience.
• Conflict Resolution: Handle complex customer complaints and escalations, ensuring satisfactory resolutions that uphold the dealership's reputation.
• Feedback Mechanisms: Establish mechanisms to gather customer feedback and utilize insights to refine the sales approach. Market Development:
• Research & Analysis: Conduct market research to identify emerging trends, competitive landscape, and customer preferences, adjusting strategies accordingly.
• Brand Promotion: Collaborate with the marketing team to develop promotional campaigns and initiatives that resonate with customers and enhance brand visibility & new launches
Operational Oversight:
• Inventory Management: Work closely with inventory and supply chain teams to ensure optimal stock levels that align with sales forecasts and customer demand. Performance Monitoring: Regularly analyze showroom performance metrics (e.g., sales conversion rates, customer satisfaction scores) and implement corrective actions as necessary.
Required Skills:
• Strategic thinking and problem-solving abilities.
• Proficiency in using dealership management systems (DMS) and customer relationship management (CRM) tools.
• Strong negotiation skills and a customer-oriented mindset.
• Ability to foster a collaborative team environment.
• Excellent communication and interpersonal skills.
• Ability to analyze complex data and make informed decisions.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
Qualification:
• Master’s degree in Business Administration, Sales, Marketing, or a related field is highly preferred. • Deep understanding of automotive industry trends, customer behavior, and competitive dynamics
Company Profile
As an authorized Mahindra dealership, they offer a comprehensive range of vehicles, including SUVs like the Thar ROXX, XUV 3XO, Scorpio N, and XUV700, as well as electric vehicles and commercial vehicles.Their outlets are strategically located in Hazaribagh, Ranchi, Koderma, and Ramgarh to serve customers effectively. With a commitment to customer satisfaction, they provide services such as financing, insurance, test drives, and after-sales support. Their team of skilled professionals ensures that every service and repair meets the highest quality standards.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.