Sales Order Process Executive (Female)

Job Description:

1. Sales Order Management:
- Process customer orders for seamless stainless steel pipes and tubes in ERP/CRM.
- Verify product specifications, grades, sizes, and pricing before confirming orders.
- Generate and send order confirmations, proforma invoices, and dispatch schedules.
- Track order progress from confirmation to delivery and update customers accordingly.
2. Coordination & Communication:
- Work closely with the production team to check stock availability and lead times.
- Coordinate with the logistics team for dispatch, freight arrangements, and delivery
schedules.
- Communicate with customers regarding order status, shipping details, and any delays.
- Ensure timely payment follow-ups in coordination with the finance team.
3. Documentation & Compliance:
- Maintain accurate records of orders, invoices, and delivery documents.
- Ensure compliance with industry standards, export regulations, and company policies.
- Prepare reports on sales trends, pending orders, and customer feedback.
4. Customer Support & Issue Resolution:
- Handle customer queries related to material specifications, order tracking, and delivery
timelines.

- Resolve order-related complaints and coordinate with relevant teams for quick solutions.
- Provide after-sales support, including assistance with certificates (Mill Test Certificates,
etc.).
5. Process Improvement & Reporting:
- Identify areas for improvement in order processing and suggest workflow optimizations.
- Assist in developing SOPs (Standard Operating Procedures) for better order management.
- Generate periodic sales reports for management review.

Desired Profile / Criteria / Skills :

Bachelor’s degree in Business Administration, Sales, Supply Chain, or a related field.
- 1-3 years of experience in sales order processing, preferably in the stainless steel or
manufacturing industry.
- Proficiency in ERP/CRM software and MS Office (Excel, Word, Outlook).
- Strong knowledge of stainless steel pipe & tube specifications, grades (304, 316, etc.), and
industry standards (ASTM, ASME, etc.).
- Excellent attention to detail and ability to work under deadlines.
- Strong communication, coordination, and problem-solving skills.