Quality Head

Job Description:

Role Overview:

The Quality Head will be responsible for defining, implementing, and maintaining world-class quality assurance strategies across manufacturing operations, supplier quality, regulatory compliance, and injection molding processes. The role requires strong leadership, analytical thinking, and expertise in industry best practices to promote a strict quality control culture within the organization. 

Key Responsibilities:

1. Quality Strategy & System Implementation

• Develop and implement Quality Assurance (QA) and Quality Control (QC)  systems aligned with ISO 9001, ISO 14001, ISO 45001 (Occupational Health & Safety), and ESD S20:21 (Electrostatic Discharge Protection).
• Define and drive KPIs for quality performance, including First Pass Yield (FPY), Defect Per Million Opportunities (DPMO), and Cost of Poor Quality (COPQ).
• Establish and ensure strict adherence to Standard Operating Procedures (SOPs) for inspection, testing, and validation at every stage of production.
• Promote a strict quality control culture across all teams, ensuring that every employee understands the importance of quality in manufacturing.

2. Manufacturing of LED TVs, Injection Moulding & Supplier Quality Management

• Oversee incoming (IQC), in-process (PQC), and final product quality (OQC)to minimize defects and rework.
• Implement Electrostatic Discharge (ESD) Protection (ESD S20:21) measures to ensure the safety and reliability of electronic components.
• Work closely with suppliers to improve the quality of raw materials, plastic components, and electronic parts.
• Conduct supplier audits and enforce compliance with RoHS, REACH, and BIS standards.
• Manage and optimize injection molding quality control, including:
• Material selection and testing (resins, polymers).
• Process parameter optimization to minimize defects such as warping, sink marks, and short shots.
• Implementation of real-time monitoring and defect detection technologies.
• Ensuring compliance with industry best practices for plastic components used in electronic products.

3. Compliance & Certifications

• Ensure compliance with ISO 9001, ISO 14001, ISO 45001, BIS, RoHS, CE, FCC, and other global regulatory requirements.
• Lead internal and external audits for regulatory approvals and maintain all necessary certifications.
• Develop and maintain safety and environmental management systems aligned with international best practices.

4. Customer Quality & Market Feedback

• Analyze customer complaints, warranty claims, and field failures to identify trends and implement Corrective and Preventive Actions (CAPA).
• Drive continuous improvement initiatives to reduce product returns, warranty costs, and customer dissatisfaction.
• Collaborate with the after-sales service team to track product performance and reliability in the field.

5. Continuous Improvement & Innovation

• Implement Lean, Six Sigma, and Kaizen methodologies to drive continuous quality improvement.
• Introduce automation and AI-based quality inspection techniques to enhance production efficiency.
• Develop and conduct regular training sessions to ensure all employees, from factory workers to management, understand and adhere to quality standards.
• Promote a zero-defect mindset within the organization, ensuring proactive rather than reactive quality management.

Key Qualifications & Experience:

• Education: Bachelor’s/Master’s degree in Engineering (Electronics, Mechanical, Manufacturing, or Polymer Science).
• Experience: 12+ years in Quality Management, preferably in electronics, home appliances, or automotive manufacturing.
• Expertise in ISO 9001, ISO 14001, ISO 45001, ESD S20:21, Six Sigma (Green/Black Belt preferred), and SPC (Statistical Process Control).
• Experience with BIS, RoHS, CE, FCC, and other regulatory standards.
• Hands-on experience in injection molding quality control, defect analysis, and process optimization.
• Knowledge of AI-based quality inspection, ERP & Quality Management Software (SAP, MES, etc.) is a plus.

 Key Skills Required:

• Strong analytical and problem-solving skills (Root Cause Analysis, 8D, FMEA)
• Leadership and team-building experience in a factory setup
• Knowledge of global quality management systems
• Injection moulding quality control & process optimization
• Experience with ERP & Quality Management Software (SAP, MES, etc.)
• Ability to collaborate with R&D, Manufacturing, and Supply Chain teams

Why Join?

• Be a part of a fast-growing company with innovation-driven leadership and legacy.
• Opportunity to implement cutting-edge quality processes in electronics and injection molding.
• Work with a dynamic and high-impact team in a competitive industry.