Customer Support Executive

Job Description:

Designation: CSE / Sr. Customer Service Executive

Salary CTC: 2.50 – 4 LPA

Shift : Rotational (Day/ Night)

Job Location: Gurgaon

About Company Falck (www.falck.com) is a Scandinavian company with business activities in 30 countries. It consists of four different business areas: Assistance, Emergency, Healthcare and Training. Falck has been in business since 1906 and today revenues exceeding over 2 billion USD. Falcks activities are directed at preventing accidents and disease; providing assistance in situations of emergency, accidents or need; and helping people move on with their lives after illness or accidents. Falck is the largest privately owned ambulance company in Europe and also runs extensive ambulance services in the US and Latin America. We are one of the world's leading medical assistance and services company. We are currently supporting a number of national and international companies who operate at various locations across the globe.

Job Description:

1. Falck is looking for a CSE/ Senior Customer Service Executive to join our Assistance team to handle calls from customers and provide support to them in the event of illness or accidents while travelling worldwide.
2. You are required to answer telephone calls, respond to emails, and ensure appropriate assistance service are delivered in a timely manner.
3. You can expect a long term and stable career with learning and growth opportunities.

Required: 

1. Excellent interpersonal, written and oral communication skills (Fluent in English).
2. Proficient with MS Office and the ability to navigate multiple platforms.
3. Capacity to navigate stressful situations with ease.
4. Ability to work as part of a team.
5. Available to work in day and night shifts.
6. University/college degree in any stream.