Hiring for Customer Service Executive for serving travel agents and tour operator

Job Description:

REQUIRED AND DESIRED EXPERIENCE
REQUIRED EXPERIENCE

1. • At least 1-year proven Customer Service role
2. • Experience in an inbound call center role
3. • Proven experience in issue resolution and/or complaint handling
4. • Sound knowledge of web-based applications
5. • Excellent English verbal and written communication skills

DESIRABLE EXPERIENCE

1. • Experience in travel industry
2. • A good understanding of world geography

KEY TASKS AND RESPONSIBILITIES

1. • Ensuring phone calls are answered timely and in a professional manner at all time
2. • Resolving all customer queries to mutual satisfaction; by clarifying the customer’s query, determining the action required by selecting and explaining the best solution to solve the query
3. • Ensuring cases are created following any phone or email query that requires further action and resolved inline with team objectives
4. • Being able to follow service level agreements and ensuring queries are escalated timely and/or handover is completed when required
5. • Knowing when to grasp a sales opportunity and convert into a booking
6. • Ensuring all of our email inboxes are up-to-date at all times
7. • Data entry via completion codes and spread sheets to track vital business information
8. • Recognising and prioritising key accounts with complete ownership of the query until satisfactory resolution
9. • Being able to deal with difficult situations in a professional manner at all times
10. • Being confident in using different website and systems, often at the same time whilst talking on the phone
11. • Being comfortable liaising with the correct departments across the business for specific situations and/or queries
12. • Providing Out of Hours cover on a rotation when required
13. • Performing ad-hoc individual projects upon request and according to the brief.

Call now +91-9510146364

Email- sangeeta@postaresume.co.in