Branch Manager- Retail Branch banking- Mumbai
Job Description:
Key Responsibilities:
1. Business Development & Sales:
-
Drive branch performance across key metrics: CASA growth, retail loans, fee income, and cross-selling of banking products.
-
Identify and capitalize on new business opportunities in the local market.
-
Manage and guide the sales team to achieve monthly and quarterly targets.
2. Customer Relationship Management:
-
Ensure high standards of customer service and branch ambiance.
-
Resolve escalated customer complaints promptly and effectively.
-
Build strong relationships with HNI/NRI and key clients for long-term business.
3. Branch Operations & Compliance:
-
Oversee daily branch operations and ensure compliance with internal policies and regulatory requirements.
-
Ensure proper documentation, audit readiness, and adherence to KYC/AML norms.
-
Monitor risk and security at the branch level.
4. Team Management:
-
Lead, mentor, and develop a high-performing branch team.
-
Conduct regular training and motivation sessions for staff.
-
Foster a performance-driven and customer-centric culture.
5. Reporting & Analytics:
-
Maintain MIS and reports related to sales, operations, and customer feedback.
-
Analyze branch performance data to drive continuous improvement.
Key Skills :
Company Profile
We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.