Job openings Application Tech Support Practitioner with Splunk Operations for Bengaluru Location

Role : SW/Application Tech Support Practitioner 

Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.                                                                                                                                                                                                                                          

Must have Skills : Splunk Operations 

Good to Have Skills :  AWS Administration, Linux Operating System 

Job Requirements : Security analyst will support daily SIEM operational activities, monitoring and review within the information security environment Delivering high quality technical and/or consulting solutions to clients in response to security requirements Perform multiple assigned technical tasks including system administration, monitoring, research, and analysis of the security solutions The SIEM Analysts will need to have network security product, technology, threat, vulnerability and MSS offering specialized skills Using IT Security Industry experience, monitor client security systems and events to detect and investigate threats, and work regularly with client teams to enhance current solutions to improve client security posture 

• Strong Splunk SIEM skills from end to end understanding of the technology.

• Strong ability to write correlation content to address complex use cases. 

• Strong ability to design and build complex reports

.  • Strong understanding of smart Connectors and how it should be deployed in different scenarios. 

• Strong understanding of Splunk architecture, and syslog formats and events in general. 

• Good understanding of SIEM concepts and best practices. 

• Strong varied technical experience with Unix/Linux and Windows, broad range of security devices, software development background or scripting. 

• Customer facing experience and ability to gather and translate requirements into solutions. 

• Good documentation and communication skills. 

• Ability to interpret the complexity of technical problems.

• Periodically update the policies based on client requirements

• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed.

• Actively participates in preventive maintenance, by documenting common problems and sharing information required for the team to be successful.

• Create various reports as per client requirement.

• Develop technical documentation, technical communications and project work plans.

• Documents and maintains internal procedural standards relating to support role as required.

• Works shifts and provides after-hour and weekend on call support when required

• Flexible to work independently and also as a team player with a high-degree of professional conduct at all times