Executive/Sr. Executive- Customer Service – Contact Center for Leading Real Estate Company based at Lowerparel

Job Description:

Job Description:

• Handle customer complaints and queries received through calls and emails with empathy and professionalism
• Provide backend support to the Relationship Manager team for complaint-related issues
• Accurately log customer complaints and forward them to relevant departments
• Ensure timely updates and resolutions are communicated to customers
• Follow up with internal teams to track resolution progress
• Send closure confirmation emails to customers once complaints are resolved

Other details:

• Time - 9:30 AM to 6:30 PM or 10:00 AM to 7:00 PM
•  Work Days - Mon to Sat
•  It will be on 3rd Party Payroll role of Talisman Hr Solutions Pvt Ltd (renewable role)

If you are interested please share the below details -

• Current CTC
• Expected CTC
• Notice Period
• Reason for job change
• Updated CV