Job opening for Customer service and telecalling

Job Description:

We are looking for a Female candidate to handle the profile below. She can be from the shipping lines background or freight background.

 

Key Responsibilities:

Ø  Make outbound calls to prospective clients and explain freight forwarding services.

Ø  Handle inbound inquiries regarding shipping options, pricing, and transit times.

Ø  Generate and qualify leads, and schedule meetings for the sales team.

Ø  Maintain up-to-date knowledge of international shipping regulations, customs procedures, and freight rates.

Ø  Follow up with clients to ensure satisfaction and encourage repeat business.

Ø  Coordinate with internal departments for cargo movement updates and customer support.

Ø  Maintain and update CRM systems with call details and customer feedback.

 

Skills:

Ø  Strong verbal communication and written skills

Ø  Familiarity with freight forwarding terminology and logistics operations

Ø  Customer relationship management (CRM) software proficiency

Ø  Ability to work under pressure and meet sales targets

Ø  Knowledge of Incoterms, shipping documentation (e.g., BL, AWB), and customs procedures

Ø  Bilingual or multilingual abilities (optional but preferred)

 

Experience:

Ø  1–3 years in a telecalling or customer service role within logistics or freight forwarding

Ø  Familiarity with international trade routes and major ports/airports is a plus

 

 

Work timings - 10am to 6pm and 3pm to 11pm. (Possibly Work from home).