Technical Operations Manager

Job Description:

Core Responsibilities:

● Expertise in US Administrative Structures: Lead the team in understanding administrative frameworks across counties, cities, municipalities, towns, and townships in the US.

● Property Tax and Lien Mastery: Oversee the calculation and collection of property taxes, including assessment methods, payment procedures, and lien processes.

● Lien Management: Ensure proficient handling of property liens, including obtaining lien payoffs, clearing liens, and mitigating their impact on property sales.

● Government Website Navigation: Guide the team in effectively navigating government portals to retrieve crucial information on permits, code enforcement, utilities, and property taxes.

● Stay Updated on Regulations: Monitor changes in website layouts and content to maintain accuracy and efficiency in information retrieval.

● Code Violations & Permits: Manage code violations, understand their effect on property ownership, and implement strategies for resolution. Oversee the distinction between open and expired permits.

● Utility Management: Oversee the understanding of utility services in US homes and the billing processes for both public and private utility providers.

● Team Leadership: Provide guidance, mentoring, and management to the team, ensuring effective execution of tasks and continuous professional development.

Essential Skills :

● Strong verbal and written communication skills with fluent English and an accent that is easily understood by American clients.

● Proven ability to communicate effectively with government officials, property owners, and stakeholders to resolve lien-related matters.

● Proficiency in using online research tools and computer software for data collection and management.

● Exceptional organizational skills with strong problem-solving abilities.

● Detail-oriented with the capability to manage multiple tasks and projects concurrently.