Senior Process Associate (Lock Desk)

Job Description:

Qualifications
• Two or more years of experience in Lock Desk
• Demonstrated ability to communicate, both verbally and in writing, to fellow
employees, customers, and external vendors in a professional, articulate, and
respectful manner until the loan proceeds to Underwriting
• Proven experience meeting deadlines, while producing error-free work
• A passion and desire to continuously improve their style and work productivity
• Strong technical skills and ability to work in a paperless environment
• Bachelor’s degree in finance, accounting or related field is preferred

Job Role
Responsible for locking loans via phone or Email lock request and tracking all lock expiration
dates for retail, correspondent, wholesale, and delegated channels.
• Verify lock price, Investor, and loan level price adjustment (LLPA) on all lock requests
• Provide appropriate pricing to loan officers or correspondents based on different
scenarios
• Re-price locked loans based on applicable changes through the loan process
• Follow-up on expiring loan locks and extend or cancel as needed
• Stay informed of investor requirement changes and ensure adherence to all
applicable requirements
• Confirm data integrity of loans in Loan Origination System
• Identify process errors throughout the mortgage process that hinder or prevent the
timely delivery and purchase of loans by investors
• Confirm accuracy of documents required for investor delivery, including the note,
allonge, and assignment
• Confirm locks are completed in an accurate and efficient manner
• Stay up to date with all agency and investor guidelines, including Fannie Mae,
Freddie Mac, HUD, Federal Home Loan Bank, and Private Investors
• Communicate with the Mortgage Loan Originators to determine loan and lock status

Must-Have Skills
• Strong written and verbal communication
• Attention to detail
• Strong knowledge on Lock Desk