SAP Concur( Travel & Expenses)

Job Description:

The purpose of this job role is to oversee Supply Chain related solutions, with a particular focus on the SAP Concur Travel & Expense System. This role involves defining, delivering, reviewing, and approving changes or enhancements to the application. Additionally, the position involves overseeing and evaluating new solutions, recommending necessary changes for support projects, and driving continuous improvements Responsibilities  Take end-to-end responsibility for sub-domain owned product-related services.  Deliver services and projects as agreed upon and in accordance with applicable SLAs (Service Level Agreements).  Define, agree upon, and monitor services based on applicable KPIs (Key Performance Indicators).  Lead and collaborate with other IT teams to expedite solutions.  Work as an IT product owner in managing application process changes and developments.  Define and maintain the product roadmap and architecture.  Drive innovation and explore new solutions based on business needs or market trends.  Provide ongoing support to users, addressing any issues or questions that arise and troubleshooting problems. Requirements  A bachelor's or master's degree in the information technology domain is preferred.  Minimum of 3+ years of experience in SAP Concur, support experience, SAP ICS (Integrated Communication Systems) and Cognos/Intelligence.  Additionally, candidates should have experience in supporting or rolling out Concur across various countries globally.  Collaborate with various client stakeholder groups to align policies and finalize Travel and Expense requirements.  Efficiently manage projects by conducting key stakeholder meetings, planning, and providing timely status reports.  Conduct training and knowledge transfer sessions for clients to effectively utilize the Concur Travel & Expense system.  Proactively coordinate and manage tasks and milestones to meet target deadlines