C1 - HR Operations - Pune
Job Description:
Shift Timings - Flexible (will have to cater to global timings as per client requirement)
Location - Pune
Delivery |
HRO Ops manager |
C1 |
Pune |
|
Please see that we need people who have:
- ADP PCPW experience (ADP PC Payroll for Windows) & Workday (HR system)
- Experience of US/ CA (US and Canada) Payroll Processing
- Prior HRO experience preferably in HR helpdesk/ Administration – Chat/ Email/ Voice
- Having a broad experience in HRO - Payroll, Time Management, HR Admin etc.
- Team management experience of at least 20-25 people.
- 10 years and above of professional experience in HR services with team and client management skills
- Prior HRO experience preferably in HR helpdesk/ Administration – Chat/ Email/ Voice
- This position will be responsible for managing a global team working from Wipro Pune, Bucharest, Dalian location catering to (Americas/ APAC/ EMEA) regions
- Stakeholder interaction- will interact with client Function Head (e.g. Payroll, Time Management, HR Admin etc. as the case may be), Client SMEs and Process Experts.
- Responsibilities- End to End case management of cases, service excellence (meeting KPIs, SLAs), stakeholder satisfaction, process improvement, issue analysis and resolution, process and resource optimization, interaction with SMEs
- Managing Teams for various countries and maintaining employee satisfaction.
- Preferable Workday (Technology – HR Platform) working knowledge in terms of application usage
- Prior HR experience and understands the HR employee life cycle in general and application across HR processes/ policies.
- Will be guiding teams on escalations and production process knowledge as and when required .
- Will be responsible for Process Documentation and Updates
- High on Spoken English and communication with client on a daily basis over phone/ emails.
- High on reporting skills – MS excel and PowerPoint.
- Should be hands on with preparation, publishing, conducting meetings of Adhoc/ Weekly/ Monthly reporting for the account.
- High on attitude and confidence.
- Team builder and lead by example.
- Knowledge and prior experience of CRM and chat tools will be an additional advantage.
- Mentoring and experience of handling teams
Key Skills :
Company Profile
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