Junior Support Engineer

Job Description:

Key Responsibilities
• Technical Support: Provide first-level support to resolve customer issues
via email, chat, remote access and phone.
• Issue Diagnosis: Troubleshoot and diagnose software issues and check
environmental issues which is causing smooth functioning of application.
• Documentation: Record, track, and document support requests and
resolutions using the tracking sheet system.
• Escalation: Escalate unresolved issues to senior engineers or relevant
teams.
• Knowledge Sharing: Assist in creating and maintaining technical
documentation and FAQs.
• Training: Support internal staff with basic training and application usage
guidance.
Qualifications and Skills
• Education: Bachelor’s degree / MSC BSC in Computers / Information
Technology.
Technical Knowledge:
• Basic understanding of operating systems (Windows, Linux, macOS).
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Knowledge of SQL / Sqlite Database.
• Knowledge of PLC / Controller / SCADA etc will be an added advantage.
• Knowledge of .net will be an added advantage.

Soft Skills:
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical thinking.
• Ability to work collaboratively in a team environment.
• Customer-oriented mindset.