Head IT ,Infrastructure & Systems for ISP based at Mumbai
Job Description:
The Head of IT, Infrastructure & Systems is responsible for managing and optimizing the company’s entire IT ecosystem — including infrastructure, enterprise applications, business support systems (BSS), operational support systems (OSS), cybersecurity, and IT governance. This role ensures business continuity, scalability of IT platforms, and strong alignment between technology and business needs.
- IT Infrastructure & Cloud Management
- Oversee data centers, servers, storage, cloud (public/hybrid), and enterprise network environments.
- Ensure high availability, performance, and disaster recovery readiness.
- BSS/OSS Platform Leadership
- Lead the design, deployment, and management of key systems: CRM, billing, service provisioning, ticketing, network inventory, etc.
- Collaborate with network teams to ensure seamless integration and automation.
- Enterprise Systems & Internal Tools
- Manage ERP , collaboration tools and internal portals.
- Support analytics and reporting systems that enable business intelligence and strategic decision-making.
- Cyber security & Compliance
- Own cyber security frameworks, endpoint protection, firewalls and incident response protocols.
- Ensure compliance with telecom regulations, data protection laws and internal audit requirements.
- IT Governance, Asset & Vendor Management
- Define and enforce IT policies, change management processes, and asset lifecycle tracking.
- Manage technology vendors, contracts, renewals, and procurement cycles.
- Team Leadership & User Support
- Lead IT support, infrastructure engineers, system administrators, and developers.
- Ensure responsive and customer-oriented IT support with clear SLAs for internal users.
Key Skills :
Company Profile
We provide customers access to the best internet speeds for enhanced productivity, entertainment, and communication. We are --- of India’s largest ISPs with a presence in 350+ key cities across the country and counting. we connect homes and offices online with our Fiber-To-The-Home (FTTH) on Gigabit Passive Optical Network (GPON) technology. The GPON technology offers a reliable roadmap to meet customer demands. the end user via fibre optic cable, making it more efficient than a standard copper . We have successfully commissi---d and managing an NLD (National Long Distance) network in some major cities & public Wi-Fi solutions in Dharavi-Mumbai, Delhi, including major public festivals across India.We are passionate about delivering the best customer experience, and constantly strive to improve our services to meet the evolving needs of our customers.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.