We Are Hiring Collection executive - ( Unsecured Loan) In Vapi

Job Description:

We Are Hiring Collection executive - ( Unsecured Loan) In Vapi.

Job Title: Collection Executive – Unsecured Loan

Responsibilities:

• Contact customers via phone, email, or in person to collect outstanding payments.

• Follow up on overdue accounts and maintain accurate records of communication.

• Educate customers on repayment terms and assist with repayment arrangements.

• Negotiate payment plans within company guidelines.

• Maintain a daily report of collections, follow-ups, and escalations.

• Escalate complex cases to the appropriate department for resolution.

• Achieve monthly and quarterly collection targets.

• Ensure compliance with regulatory and company policies.

• Maintain professionalism and empathy while dealing with customers.

• Work closely with the credit and legal teams when necessary.

Requirements:

• High school diploma or bachelor’s degree (preferred).

• Proven experience in collections, preferably in unsecured loans.

• Strong interpersonal and negotiation skills.

• Ability to handle difficult situations calmly and efficiently.

• Basic computer knowledge and familiarity with CRM systems.