Operations Analyst
Job Description:
The Offshore Operations Analyst will support customer onboarding, billing processes, and data reconciliation tasks. This role involves working closely with the Australian-based
operations team to ensure accurate data handling, timely processing of customer information, and general administrative support. A successful candidate will have strong Excel skills, a high level of attention to detail, and excellent English communication to follow instructions and collaborate effectively with their
reporting line.
Customer Onboarding & Billing Support
●Process new customer onboarding forms and enter required data into internal systems.
●Support end-to-end customer billing processes, including preparing billing files and reviewing output for accuracy.
●Ensure timely and accurate updates of customer information across platforms.
Data Reconciliation & Quality Assurance
●Perform regular data checks to ensure consistency between systems (e.g., customer data, usage, billing).
●Reconcile discrepancies and escalate any issues identified during data validation.
●Maintain records and documentation of reconciliations and changes.
Administrative & Operational Support
●Carry out operational tasks such as tracking billing timelines, updating customer logs, and reporting exceptions.
● Assist in documenting operational procedures and maintaining process trackers.
●Support the team in preparing reports and summaries as needed.
Communication & Coordination
●Follow written and verbal instructions from the Australian operations team.
●Communicate status updates, flag issues, and clarify task details proactively.
●Attend virtual team meetings as needed during overlapping business hours.
REQUIRED QUALIFICATIONS & SKILLS
●Bachelor’s degree preferred in Business administration, finance, accounting, IT, data analytics, or any related discipline with strong analytical or administrative components
●Energy industry experience with exposure across multiple facets of the energy market is advantageous
●Strong Excel skills: Proficiency in formulas, pivot tables, data filtering, and reconciliation techniques.
●Excellent English communication: Strong written and verbal skills for clear reporting and instruction-following.
●High attention to detail, especially when working with customer and billing data.
●Ability to follow structured processes and documentation requirements.
●Proactive mindset and ability to work independently with minimal supervision.
●Reliable internet connection and a quiet remote working environment.
DESIRABLE
●Experience in admin, billing, data entry, or back-office support roles.
●Familiarity with cloud-based productivity tools (e.g., Google Sheets, MS Teams, shared drives).
WORK HOURS
●Australian business hours are 9 am to 5.30 pm
Company Profile
We are a growing team who are passionate about creating a community-powered solar solution. By combining cutting-edge technology with the Aussie values of independence, fairness, and mateship, we are making it easy for communities all around Australia to replace Big Energy with Community Solar, which is powered by your peers.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.