Customer Service For Healthcare Company At BKC Location

Job Description:

Key Responsibilities:

1. Vendor Management

• Initiate vendor code creation and conduct denied party screening for third-party procurements.
• Coordinate with vendors for timely invoice submissions.
• Process GRNs and vendor invoices; follow up with accounts for documentation and payment issues.
• Manage hotel PRs, POs, and GRNs for CSMs and other meetings.

2. Process Support

• Facilitate new doctor code creation and speaker flag requests with necessary approvals.
• Manage flagging/unflagging of doctors (Govt/Non-Govt) and maintain accurate records.
• Handle national KOL flag requests and Abbworld data corrections (e.g., PAN, MCI No., qualifications).
• Support EPD verification and physical PSA approvals during system issues.
• Coordinate with BCC for exception approvals.

3. Compliance Support

• Raise ARFs for conferences, ensuring PR and PO processes are followed.
• Issue participation letters to third-party conference bodies.
• Manage POP closures for third-party conferences and non-PSA ARFs.
• Ensure timely PSA release, closure, and resolution of rejections or cancellations.
• Maintain PSA logs and coordinate with stakeholders (field, BCC, SFA, GSD helpdesk) for query resolution.

4. MIS & Reporting

• Compile daily activity calendars by coordinating with ABMs.
• Prepare daily, weekly, and monthly MIS reports on PSA status and activity closures.
• Generate health clinic reports on a regular basis.

5. Query Management & Execution

• Act as the single point of contact for the field team for execution, documentation, and technical queries.
• Provide backend coordination support with the Head Office.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2–4 years of experience in marketing support or operations, preferably in the healthcare/pharmaceutical sector.
• Strong coordination and communication skills.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Familiarity with internal systems like Abbworld, PSA, ARF processes is a plus.
• Detail-oriented with strong organizational and multitasking abilities
  
  
  Additional Details :
  
  

  1. Gender - Male / Female

  2. Interview mode - F2F

  3. Interview round - 2

  4. Working days - 5 days

  5. Work timings - 9:00 to 5:00
  
  
  

  Contract period, auto-renewable or not: 1 year. Can be renewed with evaluation.

  On Third Party Payroll (Talisman HR)
  

  Interested can share updated cv on search@talismanstaffing.com or What's app : 9136435341