We Are Hiring Customer Relationship Manager (CRM) In Ahmedabad

Job Description:

We Are Hiring Customer Relationship Manager (CRM) In Ahmedabad.

Job Title: Customer Relationship Manager – Jewellery

Location: [Insert Location]

Department: Sales / Customer Service

Experience: 2–5 years (Jewellery or Retail preferred)

Reports to: Store Manager / Sales Head

Key Responsibilities:

• Develop and maintain strong relationships with new and existing customers.

• Provide personalized service to clients, understanding their preferences and purchase history.

• Handle customer inquiries, concerns, and feedback with professionalism and empathy.

• Maintain and update the customer database (CRM software).

• Coordinate with the sales and design teams to ensure customer requirements are met.

• Organize and follow up on client appointments, product viewings, and special events.

• Monitor customer satisfaction and work to improve service standards.

• Support in achieving monthly and annual sales and service targets.

• Resolve issues promptly to maintain customer loyalty.

• Promote new collections, offers, and services to key clients.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.

• Experience in luxury retail or jewellery industry preferred.

• Excellent communication and interpersonal skills.

• Strong understanding of customer behavior and relationship building.

• Proficiency in CRM tools and Microsoft Office.