1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
3.00 LPA TO 6.00 LPA
Job Description: Customer Relationship Manager for Online Optical Business
Position: Customer Relationship Manager Location: Brabourne Road, Kolkata Type: Full-time / Contract
Overview:
We are an online optical business committed to providing high-quality eyewear and exceptional customer service. Our platform allows customers to browse and purchase prescription glasses and sunglasses all from the comfort of ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
3.00 LPA TO 4.00 LPA
Customer Relationship Manager - JD
Job Description: Customer Relationship Manager for Online Optical Business
Position: Customer Relationship Manager
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Overview:
We are an online optical business committed to providing high-quality eyewear and exceptional customer service. Our platform allows customers to browse and purchase prescription glasses and sunglasses all from the comfort of their home. We ...
1 Opening(s)
6.0 Year(s) To 9.0 Year(s)
Not Disclosed by Recruiter
About the Role: We are seeking a dynamic and experienced Customer Support Manager to lead our customer support team. The ideal candidate will have a proven track record in managing large-scale customer support operations and a deep understanding of customer service best practices. This role requires a strong analytical mindset to ...
1 Opening(s)
4.0 Year(s) To 6.0 Year(s)
6.00 LPA TO 8.00 LPA
Job Overview:
The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...
1 Opening(s)
7.0 Year(s) To 9.0 Year(s)
12.00 LPA TO 16.00 LPA
Position Overview:
The Head of Customer Support will lead and manage the customer support operations, ensuring the highest level of customer satisfaction. This role involves strategic planning, team management, and developing customer support processes that align with the company's goalsand values.Key Responsibilities:1. Leadership and Strategy:o Lead the customer support team ...
1 Opening(s)
3.0 Year(s) To 4.0 Year(s)
15.00 LPA TO 20.00 LPA
Job Title: AI/ML BPM Specialist – CRM Operations (BFSI)Department: Technology & SolutionsIndustry (Domain)Type: Banking, Financial Services, BrokingLocation: Head_office_Surat (Gujarat)Reports to:Type: Full-Time (Permanent)Vacant Positions – 01Exp.: Min. 3 - 4 yearsSalary Range: Will be discussedJob Summary:We are seeking a visionary AI/ML BPM Specialist with strong operational experience inCustomer Care and expertise ...
2 Opening(s)
5.0 Year(s) To 7.0 Year(s)
1.80 LPA TO 3.00 LPA
A Floor Manager in the Jewellery Industry is a key position responsible for overseeing the daily operations of the retail floor or showroom, ensuring that sales targets are met, customer service is of the highest quality, and inventory is properly managed. This role is integral to the smooth functioning of ...
2 Opening(s)
7.0 Year(s) To 9.0 Year(s)
3.60 LPA TO 6.00 LPA
Job Title: Customer Relationship Manager
Experience: 7-9 years
Qualification: MBA in Marketing/Customer Relations
Gender: Male/Female
Job Responsibilities:
Develop and maintain strong customer relationships to enhance brand loyalty.
Manage CRM software, track customer interactions, and analyze engagement data.
Handle Google My Business (GMB) listings, respond to customer queries, and optimize brand presence.
Implement SEO strategies to improve online visibility ...
1 Opening(s)
15.0 Year(s) To 23.0 Year(s)
25.00 LPA TO 35.00 LPA
Role & responsibilities
Customer experience ,Customer Management,Customer Success,Client Onboarding
Upselling,Communication Skills,Account Management,Client Success,Revenue Expansion
Process Improvement Initiatives,Process Implementation.
Churn management, enhanced customer engagement and advocacy, renewal quotas, CSAT scores, etc.
Building an onboarding team from scratch, and handling CS operations and programs, directly under the vice president of customer success.
Independently lead a customer success platform implementation project ...
1 Opening(s)
8.0 Year(s) To 11.0 Year(s)
Not Disclosed by Recruiter
Roles and Responsibilities:
Customer Relationship Management (CRM):
Client Interaction: Maintaining relationships with key clients and stakeholders, addressing inquiries related to work orders, pricing, product specifications, and delivery timelines.
Understanding Customer Needs: Gathering detailed customer requirements (designs, materials, sizes, quantities, deadlines) to create accurate work orders.
Negotiation: Engaging in negotiations related to prices, quantities, and ...