Service Manager – Elevators

Job Description:

We are a leading provider of customized elevator solutions based in Siliguri, West Bengal. With a strong presence in residential and commercial lift installations, we specialize in SS and designer home lifts, MRL and MR lifts, and unique structural solutions for challenging sites.

Role Overview:

We are seeking a Service Manager (Elevators) with 7+ years of experience in the elevator industry to lead our maintenance and breakdown operations in the Siliguri region. The ideal candidate will be responsible for overseeing all field service activities, ensuring prompt breakdown handling—primarily electrical—and delivering excellent service to clients.

Key Responsibilities:

• Handle and manage elevator breakdowns across sites, with a strong focus on electrical issues

• Supervise service technicians and coordinate daily service schedules

• Troubleshoot and resolve issues with various control systems including:

  • Arkel control systems

  • Monarch NICE100, NICE1000, NICE3000

  • Hydraulic elevators

• Ensure timely maintenance and compliance with safety standards

• Liaise with clients to ensure satisfaction and resolve escalated complaints

• Report service activities and maintain documentation

Required Qualifications:

• Minimum 7 years of experience in elevator service and maintenance

• Strong knowledge of elevator electrical systems

• Practical experience with Arkel and Monarch controllers is highly preferred

• Experience with hydraulic elevators is an added advantage

• Leadership ability to manage a team of technicians

• Strong problem-solving and communication skills