Executive Manager Central Operations Pune
1 Nos.
110003
Full Time
2.0 Year(s) To 5.0 Year(s)
7.00 LPA TO 8.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Job Description:
- Manage day to day central operations activities like vendor management, customer communications, Fair Practice Code, Collateral documents, projects, Compliance and data management
- Manage other NBFC operations & reconciliation activities
- Monitor service and process quality of front end & back end operations
- Monitor and control the CRM out of TAT cases
- Manage process compliances through stringent control measures
- RCAs of the processes / Improvements thru RCAs
- SPOC for all customer Communications (Text/Voice) for all departments
- Co-ordination/Negotiations/Bill payments of vendors
- System Enhancements and issue resolutions
Key Skills :
Company Profile
--- --- --- ---, a --- Group Company, is a 100% captive finance subsidiary of --- --- --- established for the purpose of running it as an NBFC, exclusively to finance vehicles manufactured and/or marketed by --- --- --- and its subsidiaries/associates.
Certificate of Registration for carrying on the NBFC Business was received from Reserve Bank of India on 29 August 2023.
The Company was incorporated as --- --- Consumer Finance --- on 6 December 2021. After the change of the name of the Company from --- --- Consumer Finance --- to --- --- --- ---, the fresh certificate of incorporation was received from Registrar of Companies, Pune, on 26 December 2023.
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