Branch Head ( Outsourcing Operations)

Job Description:

Description:

To lead overall operations of the facility by ensuring seamless and timely delivery of services, maintaining high level of client and employee Satisfaction and contributing significantly to the achievement of the company's strategic and operational objectives.

Key Accountabilities Role

1) Strategy Planning and Execution
- Determine areas needing cost reduction, identify opportunities for cost optimization and efficiency improvement to stay within budget and achieve targets.
- Review financial statements, activity reports, and other performance data to measure productivity and goal achievement at Team and client level
- Establish and implement departmental policies, goals, objectives, an procedures, conferring with staff members as necessary.
- Ensure Budgets are properly controlled and managed, to achieve best value for money.
- To conduct and lead meetings for sharing developments, results of the department and expectations from other departments.
- Share Monthly performance update and decide on next month’s Roadmap.
- Responsible for P & L of the center at the designated location.

2) Operations Planning & Client Relationship Management
- Ensuring smooth operation all-round the year through manpower planning and proper resource allocation across teams and various clients
- Plan , maintain and secure all infrastructure at the facility along with overseeing administrative issues.
- Drive operational excellence by refining and implementing performance strategies, identifying opportunities for continuous improvement, and implementing best practices.
- Establish, maintain, and strengthen relationships with existing clients, ensuring high levels of client satisfaction and fostering longterm partnerships.
- Understand client expectations and proactively address their needs by providing regular updates and solutions.
- Identify opportunities for business growth and collaborate with sales and business development teams to expand service offerings.
- Manage client escalations and ensure timely and effective resolution

3) Team Management & Leadership Effectiveness
- Lead, mentor, and motivate a large team of professionals, including team leaders, managers, and analysts.
- Oversee talent acquisition, including providing input for hiring and assisting with the interviewing process for key roles.
- Implement robust training and development programs to enhance skill sets, process knowledge, and overall team capabilities.
- Manage employee performance through regular appraisals, feedback mechanisms, and performance improvement plans.
- Develop and implement strategies for employee engagement, retention, and attrition management.
- Foster a positive and productive work environment, promoting teamwork and collaboration.

Qualification:

PG / Degree / Master in Accounting Domain or Finance Experience 15 to 20 years of handling a team size of more then 200 people

Skill Area Level-

Planning and organizing—to ensure the smooth operation of all the processes at the designated facility and supporting other functions
Leadership: To provide the right support and guidance to the team for execution
Communication—To establish strong relations with all the internal and external stakeholders
Business Acumen and Strategic Thinking—To understand the business at macro and micro level, adapt and remain flexible
during times of change, comprehend business operations and provide quality insight as to how to achieve goals and ensure business success