Hiring for leading companies - Support engineer

Job Description:

Job Summary
We are seeking a technically proficient and customer-focused Support Engineer
to provide pre-sales and post-sales support for German-manufactured time
server systems deployed across client sites in India. The candidate will serve as
the primary interface between the client and internal teams to ensure proper
installation, configuration, troubleshooting, and lifecycle support of precision
time synchronization devices.

Key Responsibilities
 Installation & Commissioning of NTP/PTP time servers at client sites
across India remotely and if required travelling to site (Site travel is not
very regularly required).
 Provide remote and on-site technical support for configuration,
diagnostics, and troubleshooting.
 Interface with German OEM support teams for escalations and
firmware/software updates.
 Prepare and maintain technical documentation, service logs, and reports.
 Assist clients with network integration, protocol configuration (NTP, PTP,
etc.), and security settings.
 Conduct product demonstrations, training sessions, and user handovers as
required.
 Ensure timely resolution of support tickets, and proactive communication.
 Perform periodic health checks, maintenance activities, and version
upgrades.
 Coordinate with internal sales and logistics for dispatch / replacement /
spares as needed.
 Assist in creating and maintaining technical documentation and FAQs.

Experience & Qualifications
 2–3 years in automation hardware or industrial IT support roles.
 Bachelor's Degree / Diploma in Electronics, Computer Science, IT, or
Instrumentation.
Technical Knowledge:
 Solid understanding of network protocols (TCP/IP, SNMP, NTP, PTP) and
Windows server environments.
 Hands-on experience in installing or supporting hardware-based network
devices (e.g., time servers, routers, switches, firewalls).
 Good knowledge of industrial time synchronization concepts and
standards.
 Ability to read and interpret technical manuals, wiring diagrams, and
datasheets.
 Strong troubleshooting, documentation, and communication skills.
 Willingness to travel across India (not regularly) for support calls and
installations.
Soft Skills:
 Strong communication and interpersonal skills.
 Excellent problem-solving and analytical thinking.
 Ability to work collaboratively in a team environment.
 Customer-oriented mindset.