M365 Admin - FTC

Job Description:

We are looking for an M365 System Administrator:
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Responsible for day-to-day maintenance of M365 services, namely; Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Power BI, Power Apps / Power Automate, Co-Pilot and Viva Engage).
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Manage and operate the Microsoft Azure platform, infrastructure and cloud services for the M365 related products that are on-boarded and supported.
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Ability to monitor M365 service usage, performance and troubleshoot issues.
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Able to analyse errors, including call quality for platforms such as Microsoft Teams, and define appropriate corrective measures through utilising data analytics toolsets.
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Work collaboratively with other teams, such as Networks, Voice and Multimedia to resolve incidents and improve stability of the platform and products, whilst ensuring continuous compliance with policies and regulatory requirements.
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Responsible for adherence to internal KPCI and Risk Controls, requiring the producing and management of monthly KPCI reports as evidence of control compliance.
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Document best practice guides for operating M365 services.
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Track record of identifying and implementing process and operational improvements, including the use of automation enhancements where applicable.
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Facilitate the transfer of knowledge to peers and colleagues from L1 / L2 support teams, enabling internal upskilling and development.
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Able to work both proactively and reactively, driving reliability, stability and operational excellence.
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Flexible and adaptable to changing work demands, including flexibility with working hours as and when required.
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Active participator in incident / problem management processes, acting as an escalation point for M365 support cases.

Desired Profile / Criteria / Skills :

(5 days work from client location. Non-negotiable)

FTC for 1 year and will get transferred to client payroll later