Officer/Executive - International Marketing

Job Description:

Key Responsibilities:

1. Sales Coordination & Lead Generation

• Support in achieving revenue targets by coordinating with existing and potential customers.
• Assist in generating a minimum of 15 new inquiries monthly and maintaining inquiry trackers.
• Support funnel creation by identifying and managing NCOP leads through Salesforce.
• Help in the preparation of proposals, proforma invoices, and follow-up for order conversion.

2. Marketing Activities

• Send 625+ introductory emails monthly across NMD/NPD segments. Coordinate dispatch of 5 strategic product samples every month.
• Support the creation and posting of 4 LinkedIn marketing contents (articles/flyers) monthly. Assist in scheduling exhibition meetings (10 appointments per event). Regular usage of marketing tools like Salesforce and Sales Navigator.

3. Customer Relationship Management

• Send order acknowledgments within 48 hours.
• Share dispatch details (AWB) as committed.
• Maintain trackers for customer interactions, orders, and pending responses.
• Prepare daily for morning meetings (DWR) and update work progress.
• Follow up with internal teams for quote turnaround and technical query resolutions within 24-48 hrs.

4. Internal Coordination & Reporting

• Keep Salesforce and lead trackers updated.
• Coordinate with logistics, accounts, and technical teams to ensure customer satisfaction.
• Maintain 100% compliance for document submissions and internal SOPs.

5. Learning & Development

• Log improvement ideas or near misses monthly.
• Attend one internal training session each quarter.
• Complete one external training certificate per quarter, if applicable.

Desired Profile / Criteria / Skills :

Required Skills & Qualifications:

• Graduate in Science/Engineering or Commerce; MBA or Marketing diploma preferred. 1-3 years of experience in international sales or marketing coordination.
• Good written and verbal communication skills in English.
• Familiarity with CRM tools like Salesforce and Microsoft Excel.
• Proactive attitude, attention to detail, and willingness to learn.