Urgent Opening For CRM Executive, Kim, Surat

Job Description:

Job Summary:

We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups.

Key Responsibilities:

 Client Relationship Building:

Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.

Site Visits & Customer Meetings:

Personally visit top customers to maintain face-to face relationships, understand challenges they’re facing, and discuss upcoming needs or projects.

Referral Generation:

Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.

Complaint Resolution:

Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience

CRM Management:

Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction metrics.

Qualifications & Skills:

 Bachelor’s/ Masters in Business, Marketing, or relevant field.

 Good interpersonal skills and a customer-centric mind-set.

 Ability to travel locally for client meetings.