We Are Hiring B2B Sales Support Executive – Portals & Listings In A Surat

Job Description:

We Are Hiring B2B Sales Support Executive – Portals & Listings In A Surat.

Job Title:

B2B Portal Executive / Online Marketplace Coordinator

Key Responsibilities (KRAs):

1. Portal Management:
   Maintain and update company profiles on B2B platforms (IndiaMART, GEM, etc.) with accurate product information and compelling visuals.

2. Inquiry Handling:
   Respond promptly to inquiries, qualify leads based on potential, and escalate them to the appropriate sales or management team.

3. Lead Follow-up & Nurturing:
   Monitor and track leads from online portals; ensure timely follow-ups and maintain conversion records.

4. Content Optimization:
   Collaborate with internal teams to keep product listings updated—descriptions, pricing, images, certificates, etc.—to ensure maximum visibility.

5. Campaign Management:
   Coordinate with platform account managers to plan and execute paid promotions, banner ads, and visibility boosters.

6. Reporting & Analytics:
   Prepare weekly and monthly performance reports highlighting key metrics such as inquiry count, response time, and conversion ratios.

7. Platform Communication:
   Act as the liaison between the company and B2B platforms, resolving issues and exploring opportunities for better exposure.

8. Competitor Analysis:
   Regularly monitor competitor listings and implement improvements to stay competitive in the marketplace.

9. Internal Coordination:
   Work closely with the sales, marketing, and design teams to ensure seamless content updates and promotional planning.

10. Customer Database Maintenance:
    Maintain and update a structured lead database, ensuring that all customer interactions and outcomes are properly logged and tracked.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field

• 1–3 years of experience in B2B portal management (IndiaMART, GEM, etc.)

• Proficient in MS Excel and online portal dashboards

• Strong communication, analytical, and follow-up skills

• Detail-oriented with a proactive attitude