Learning and Development Specialist with a leading IT Solutions Company

Job Description:

Location: Mumbai

Experience: 3 to 6 years

Industry: System Integration / IT Hardware / AV / Networking / IT Solutions

Employment Type: Full-time

Reporting To: HR Head / L&D Manager

About the Role

As an L&D Specialist in a System Integration environment, you will be responsible for

designing, implementing, and managing learning initiatives that enhance technical,

functional, and behavioral capabilities of employees. The role requires close coordination

with technical teams to understand skill gaps and align training interventions accordingly.

Key Responsibilities

Training Needs Analysis (TNA):

 Conduct regular assessments in collaboration with project managers, technical leads,

and HR to identify learning gaps and training needs across functions.

 Analyze current and future competency requirements in line with technology trends

and integration projects.

Learning Program Development:

 Design and develop technical and soft-skill learning content tailored to system

integration roles (network engineers, project managers, software developers, etc.).

 Create e-learning modules, workshops, and blended learning solutions.

 Curate relevant external courses, certifications (e.g., Cisco, Microsoft, AWS), and

learning partners.

Program Implementation & Delivery:

 Coordinate and deliver internal training sessions (classroom/online).

 Manage vendor relationships for outsourced training programs.

 Maintain training calendars, schedules, and communication.

Evaluation & Reporting:

 Measure training effectiveness using assessments, feedback, and performance

improvement metrics.

 Prepare reports and dashboards on learning KPIs (completion rates, feedback scores,

skill improvement).

Compliance & Certifications:

 Track employee certifications required for specific client projects or technologies

(ISO, ITIL, PMP, etc.).

 Ensure documentation and audit-readiness for compliance training.

Learning Culture & Engagement:

 Promote a culture of continuous learning through internal campaigns, learning

hours, and knowledge-sharing sessions.

 Facilitate onboarding training and buddy programs for new hires.

Requirements

 Bachelor’s degree in Human Resources, Education, Engineering, or related field.

 3-6 years of L&D experience, preferably in an IT/system integrator environment.

 Strong understanding of IT infrastructure, networking, or software systems is a plus.

 Experience with LMS platforms and content authoring tools (e.g., Moodle, Articulate,

etc.).

 Excellent communication, project management, and stakeholder engagement skills.