We Are Hiring Customer Care Support – Job Role & Responsibilities In Ahmedabad

Job Description:

We Are Hiring Customer Care Support – Job Role & Responsibilities In Ahmedabad.

Job Title: Customer Care Executive / Customer Support Representative
Department: Customer Service
Reporting To: Customer Support Manager / Team Lead

Key Responsibilities:

1. Customer Interaction: Handle incoming calls, emails, chats, or messages from customers regarding product or service inquiries, complaints, and support requests.
2. Problem Solving: Identify customer issues and provide appropriate solutions or escalate to the concerned department if needed.
3. Follow-up: Ensure timely follow-up with customers for issue resolution and feedback.
4. Documentation: Accurately document customer interactions and issues in the system for future reference.
5. Knowledge Sharing: Stay updated with company products, services, and policies to provide correct information to customers.
6. Customer Satisfaction: Aim to deliver a positive customer experience and maintain a high satisfaction score.

Required Skills:

• Excellent communication and interpersonal skills
• Patience and empathy
• Good typing and computer skills
• Ability to work in a team
• Problem-solving attitude
• Fluency in local and Hindi &English language.