Delivery Dispute Analyst
9 Nos.
113526
Full Time
2.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Merchandising, Retail & eCommerce
ITES/BPO/KPO
Job Description:
About the Role:
- Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc
- Profile should understand how to dispute , what is the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.
- Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.
- Achieve KPIs that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.
- Provide clear, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
- Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.
Responsibilities:
- Quick learner
- Client support
- Mailbox Management
- Resolve issues, and follow up on open items.
Knowledge and Experience:
- Proficiency in English language with excellent oral and written communication skills and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy
- Education Qualification - Bachelor's degree or equivalent experience.
- 6+ years of rigorous hands-on experience preferably in a complex, fast paced, matrix and challenging work environment. Excellent Excel skills and various restaurant digital platforms
Reports To: Controller FAO in US and Delivery Dispute Senior Analyst India
Shift Availability: Candidates should be available from 7:30 PM IST to 4:30 AM IST, with flexibility to support outside of these hours as required.
Key Skills :
Company Profile
InfoSync --- is a trusted partner for multi-unit franchisees and franchisors, particularly in the restaurant sector. Its ---—spanning outsourced accounting, payroll, and financial reporting—have consistently enabled businesses to reduce operational costs and streamline core processes. As part of ---, InfoSync gains access to expanded capabilities designed to address evolving client needs on a global scale and commitment to innovation and technology solutions.
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