Delivery Dispute Analyst

Delivery Dispute Analyst

9 Nos.
113526
Full Time
2.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Merchandising, Retail & eCommerce
ITES/BPO/KPO
Job Description:

About the Role:

  • Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc
  • Profile should understand how to dispute , what is  the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.
  • Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.
  • Achieve KPIs  that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.
  • Provide clear, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
  • Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.

 Responsibilities:

  • Quick learner 
  • Client support
  • Mailbox Management
  • Resolve issues, and follow up on open items.

Knowledge and Experience:

  • Proficiency in English language with excellent oral and written communication skills  and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy
  • Education Qualification - Bachelor's degree or equivalent experience.
  • 6+ years of rigorous hands-on experience preferably in a complex, fast paced, matrix and challenging work environment. Excellent Excel skills and various restaurant digital platforms

Reports To: Controller FAO in US and Delivery Dispute Senior Analyst India

Shift Availability: Candidates should be available from 7:30 PM IST to 4:30 AM IST, with flexibility to support outside of these hours as required.

Company Profile

--- --- is a trusted partner for multi-unit franchisees and franchisors, particularly in the restaurant sector. Its ---—spanning outsourced accounting, payroll, and financial reporting—have consistently enabled businesses to reduce operational costs and streamline core processes. As part of CogentHub, --- gains access to expanded capabilities designed to address evolving client needs on a global scale and commitment to innovation and technology solutions.

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