Delivery Dispute Analyst (Junior)

Job Description:

About the Organization:

InfoSync Services is a trusted partner for multi-unit franchisees and franchisors, particularly in the restaurant sector. Its services—spanning outsourced accounting, payroll, and financial reporting—have consistently enabled businesses to reduce operational costs and streamline core processes. As part of CogentHub, InfoSync gains access to expanded capabilities designed to address evolving client needs on a global scale and commitment to innovation and technology solutions.

About the Role:

• Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc
• Profile should understand how to dispute , what is  the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.
• Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.
• Achieve KPIs  that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.
• Provide clear, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
• Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.

Responsibilities:

• Quick learner 
• Client support
• Mailbox Management
• Resolve issues, and follow up on open items.

Knowledge and Experience:

• Proficiency in English language with excellent oral and written communication skills  and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy
• Education Qualification - Bachelor's degree or equivalent experience.
• 6+ years of rigorous hands-on experience preferably in a complex, fast paced, matrix and challenging work environment. Excellent Excel skills and various restaurant digital platforms

Reports To: Controller FAO in US and Delivery Dispute Senior Analyst India

Shift Availability: Candidates should be available from 7:30 PM IST to 4:30 AM IST, with flexibility to support outside of these hours as required.