Hiring "Store Manager" For Grant Road Location

Job Description:

Job Title: Store Manager / Shop Manager

Location: Grant Road, Mumbai – 400007
Reports To: Head – Operations
Employment Type: 1-Year Contract (Renewable)
CTC: Best As Per Industry
Industry: Hospitality / QSR / F&B / Retail (Food Industry)

Job Summary:

We are looking for an experienced and proactive Store Manager to oversee the day-to-day operations of our retail outlet under RTI Foods by Sir Ratan Tata Institute. The ideal candidate should be detail-oriented, service-focused, and passionate about food and customer satisfaction. This role combines operations, sales, team management, customer service, and inventory control.

Key Responsibilities:

A. Stock & Inventory Management

• Receive and reconcile fresh and packaged items with the stock sheet.

• Return unsold items at the end of the day and tally stock movements.

• Maintain accurate opening and closing stock records.

• Monitor expiry dates and return close-to-expiry items to the kitchen/godown.

• Ensure hygienic storage with proper temperature settings and labeling.

B. Sales Forecasting & Order Management

• Forecast daily demand based on sales trends and customer feedback.

• Place kitchen orders accordingly to avoid stockouts or overstocking.

• Analyze daily sales reports and item-wise breakdown.

• Manage Swiggy/Zomato listings and availability updates.

C. Billing & Cash Handling

• Ensure accurate billing via POS (Pet Pooja preferred) – cash, card, UPI, and online orders.

• Reconcile daily sales with inventory and payment modes.

• Maintain and share daily sales reports with Head – Operations.

D. Customer Service & Relationship Management

• Ensure staff are aware of allergens and handle queries responsibly.

• Build and maintain a database of regular customers.

• Make a minimum of 5 follow-up or sales calls daily.

• Resolve customer complaints and improve service experience.

• Recommend seasonal menu updates based on customer feedback.

E. Staff Management & Training

• Supervise staff duties, conduct daily briefings, and delegate tasks effectively.

• Train team on food items, customer interaction, grooming, and hygiene.

• Ensure professional grooming standards are consistently maintained.

F. Store Hygiene & Appearance

• Maintain a clean and attractive display with correct labelling (Veg/Non-Veg).

• Ensure brand-standard food presentation before store opening.

• Oversee overall store cleanliness: cold counters, cabinets, pantry, etc.

G. Equipment Maintenance

• Perform daily checks on air conditioning, lighting, and essential equipment.

• Report and coordinate timely maintenance with service providers.

H. Order Coordination

• Maintain a detailed order book with customer information and packaging needs.

• Ensure accuracy and timeliness of all customer orders and deliveries.

• Communicate last-minute updates with kitchen and customers as needed.

I. Planning & Reporting

• Prepare and analyze daily/monthly sales reports with actionable insights.

• Participate in annual planning with the Head – Operations, Head Chef, and Sales Lead.

• Conduct daily staff reviews to assess sales performance and set targets.

Requirements:

• Experience: 2–3 years in a similar role (Hospitality, QSR, or F&B preferred; retail backgrounds accepted) (Food Industry)

• Skills:

  • Good communication and interpersonal skills

  • Basic knowledge of MS Excel

  • POS experience preferred (Pet Pooja system used)

• Gender: Open to Male and Female candidates

• Location Preference: Candidates residing in or near Grant Road, Mumbai

• Travel: Occasional visits to other stores (approx. once a week) – travel allowance provided

Working Conditions:

• Working Days: 6 days/week (1 weekly off) – includes working on national/festival holidays

• Holiday Policy: Compensatory off or extra pay for holiday shifts

• Working Hours: Flexible within 8:30 AM – 9:30 PM (9-hour shift daily)

Compensation & Benefits:

• Salary: Best As Per Industry

• Included Benefits:

  • Provident Fund (PF)

  • Group Medical Insurance

  • Gratuity

• Paid Leave: 24 days annually

• Contract Duration: 1 year (renewable based on performance)

For More details connect on hire@talismanstafifng.com or whatsapp 9503973095 Victor