CRM Manager
Job Description:
1. Job Summary - We are a fast-growing medical device manufacturing company based in Surat, is seeking a Customer Relationship Manager (CRM Manager) to manage and strengthen relationships with both national and international clients. The ideal candidate will be proactive, articulate, customer-focused, and experienced in managing outbound calls, customer service, and lead nurturing.
2. Key Responsibilities
Make outbound calls to potential and existing clients to explain products, answer queries, and resolve concerns.
Generate and qualify leads by identifying potential customers interested in our offerings.
Handle customer inquiries, complaints, and service-related issues with professionalism and empathy.
Follow up on leads to ensure consistent engagement and successful closures.
Maintain accurate and up-to-date customer interaction, lead information, and sales data records.
Coordinate effectively with internal departments including factory and logistics teams to ensure timely deliveries.
Provide feedback from clients to internal teams for continuous improvement.
3. Required Skills & Competencies
Excellent communication skills – verbal and written, with fluency in English and Hindi.
Strong persuasion and negotiation abilities.
Customer service orientation – patience, empathy, and professionalism.
Understanding of sales techniques and lead conversion.
Proficiency in CRM tools and data entry.
Basic computer knowledge – MS Excel, email communication, etc.
Ability to manage and prioritize multiple tasks efficiently.
4. Educational Qualification
Graduate in any stream.
Certifications in Customer Service or CRM tools are a plus.
5. Experience
Minimum 6 months to 1 year in a tele-calling, sales coordination, or customer-facing role.
Experience with international clients is a bonus.
Total Experience: 1–3 years preferred.
6. Working Conditions
Working Days: Monday to Saturday
Location: Vesu, Surat (Female candidates residing near Vesu preferred)
7. Salary
Best in Industry – based on experience and skills
8. Gender & Location Preference
Female candidates preferred
Preference for candidates residing in or near Vesu, Surat
Company Profile
It is an ISO 13485 Certified manufacturer specializing in development of innovative medical devices critical to Gastroenterology, Urology and Interventional Radiology.
Based in Surat, we thrive to offer technological advancements in the industry to improve the quality of healthcare standards globally.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.