CRE /CRM
1 Nos.
114407
Full Time
2.0 Year(s) To 5.0 Year(s)
2.50 LPA TO 5.00 LPA
Real Estate
Real Estate/Property
Job Description:
Key Responsibilities:
- Handle and resolve customer complaints related to real estate projects.
- Maintain accurate records of grievances and follow-up actions.
- Coordinate with internal departments (sales, legal, CRM, projects, etc.) for timely resolution.
- Ensure all customer concerns are addressed as per company policy and RERA guidelines.
- Provide regular updates to customers on the status of their issues.
- Analyze recurring issues and recommend process improvements.
- Support in possession and handover processes, ensuring customer satisfaction.
Desired Profile / Criteria / Skills :
Key Skills:
- Strong communication and interpersonal skills
- Conflict resolution and negotiation abilities
- Customer-centric mindset
- Familiarity with real estate processes and documentation
- Knowledge of CRM tools and grievance redressal systems
- Understanding of RERA guidelines is a plus
Company Profile
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.