CRE/CRM for A leading Luxury Real Estate Developer

CRE /CRM

1 Nos.
114407
Full Time
2.0 Year(s) To 5.0 Year(s)
2.50 LPA TO 5.00 LPA
Real Estate
Real Estate/Property
Job Description:

Key Responsibilities:

  • Handle and resolve customer complaints related to real estate projects.
  • Maintain accurate records of grievances and follow-up actions.
  • Coordinate with internal departments (sales, legal, CRM, projects, etc.) for timely resolution.
  • Ensure all customer concerns are addressed as per company policy and RERA guidelines.
  • Provide regular updates to customers on the status of their issues.
  • Analyze recurring issues and recommend process improvements.
  • Support in possession and handover processes, ensuring customer satisfaction.

 

Desired Profile / Criteria / Skills :

Key Skills:

  • Strong communication and interpersonal skills
  • Conflict resolution and negotiation abilities
  • Customer-centric mindset
  • Familiarity with real estate processes and documentation
  • Knowledge of CRM tools and grievance redressal systems
  • Understanding of RERA guidelines is a plus
Company Profile

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