Sales Trainer - Mumbai - Thane

Job Description:

Job Purpose:

To design, deliver, and evaluate sales training programs that enhance the selling skills, product knowledge, and customer engagement abilities of front-line banking staff, ensuring achievement of business targets and superior customer experience.

Key Responsibilities:

1. Training Delivery

   • Conduct classroom, virtual, and on-the-job training sessions for Relationship Managers, Branch Sales Officers, and other sales staff.

   • Train employees on banking products (CASA, loans, insurance, investments, credit cards, etc.), sales processes, and customer handling skills.

   • Facilitate role plays, simulations, and practical exercises to improve real-world selling capabilities.

2. Training Content Development

   • Design training modules, presentations, and learning materials aligned with sales strategies and regulatory requirements.

   • Customize programs based on business needs, product launches, and skill gaps.

3. Performance Enhancement

   • Work closely with sales managers to identify capability gaps and create tailored training interventions.

   • Coach employees individually for improving pitch, cross-sell/upsell techniques, and objection handling.

4. Assessment & Feedback

   • Evaluate participants through tests, assessments, and performance in role plays.

   • Provide constructive feedback and track improvement over time.

   • Prepare post-training reports and share insights with sales leadership.

5. Stakeholder Management

   • Collaborate with product teams, compliance, and sales leaders to ensure accurate and updated training delivery.

   • Partner with HR for employee development plans.

6. Compliance & Quality

   • Ensure training content complies with banking regulations and internal audit standards.

   • Promote ethical sales practices and customer-centric selling.

Key Skills & Competencies:

• Strong knowledge of banking products and sales processes.

• Excellent communication, presentation, and facilitation skills.

• Ability to inspire and motivate sales teams.

• Proficiency in role plays, sales simulations, and coaching techniques.

• Analytical mindset to measure training effectiveness.

• Familiarity with digital training tools / LMS platforms.