Customer Support Activation Executive - Mumbai (Santacruz)

Customer Support Activation Executive - Mumbai (Santacruz)

2 Nos.
115173
Full Time
0 To 2.0 Year(s)
Not Disclosed by Recruiter
Sales / BD
Other
B.Com - Commerce
Job Description:

Role and Responsibilities:

  1. Make outbound calls to parents and make them register for webinars.
  2. Assist parents in completing the registration process for the webinar.
  3. Ensure parents understand the value and benefits of attending the webinar.
  4. Follow up with registered parents to confirm their attendance.
  5. Provide reminders and troubleshoot any issues preventing attendance, such as technical difficulties or scheduling conflicts.
  6. Maintain a high volume of daily outbound calls, adhering to meet attendance targets.
  7. Handle inquiries from parents in a professional and courteous manner.
  8. Utilize international voice communication skills to engage effectively with parents across various regions.
  9. Accurately log call details, outcomes, and s into the CRM system.
  10. Collaborate with the webinar and support teams to resolve parent issues efficiently.
  11. Provide suggestions for process improvement based on feedback from parents.

Working Days: Monday to Saturday (saturday can be work from home)
Week off: on Sunday
Timing: 10am to 7pm

What are we looking for?

  • Highly developed interpersonal skills
  • Excellent Communication skills
  • Very self-motivated and goal-oriented

Why should you join?

  • Work with founders who have bagged the deal from two Sharks on Shark Tank India
  • Experience of working in exponentially growing EdTech Industry
  • Growth Opportunities
Company Profile

Founded in 2020, organization is a fast-growing edtech startup dedicated to transforming early childhood education. Their mission is to empower parents with innovative tools and programs that help unlock their child’s potential and lay the foundation for lifelong happiness and success.

In just four years, they have impacted over 500,000 families across 150+ countries, earning global recognition for our unique approach to learning. The programs have been featured on international platforms, recognized by leading media outlets, and ranked among the top rising education companies worldwide.

With a vision to make quality early learning accessible to every family, they continue to innovate and expand, helping parents nurture confident, curious, and capable children.

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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