Store Manager _ Bhubaneswar

Job Description:

Morning Meeting & Planning

• Conduct a morning briefing with Floor Manager, Sales Manager, and staff.
• Review yesterday’s sales performance, today’s targets, pending deliveries, and customer appointments.
• Assign daily responsibilities to Floor Manager (floor discipline & customer allocation) and Sales Manager (sales target distribution & monitoring).
• Share updates from management, HR, or compliance requirements.

Store Operations

• Ensure timely opening and closing of the store with proper security checks.
• Verify that showcases, counters, and displays are clean, organized, and attractive.
• Check that CCTV, billing systems, lights, and safety equipment are functional.

Sales & Customer Service

• Guide the Sales Manager and team on upselling, cross-selling, and promotional offers.
• Personally handle VIP customers and high-value transactions.
• Review ongoing customer orders, approvals, and delivery commitments.

Inventory & Stock

• Verify stock movement (inward, outward, sales, returns, and repairs).
• Ensure proper tagging, hallmarking, and GST billing.
• Conduct surprise stock checks along with Floor Manager.

Cash & Finance

• Review billing records, POS sales, and daily collection summary.
• Match cash-in-hand vs. system reports before store closing.
• Approve expenses/petty cash vouchers.

Team & HR Coordination

• Work closely with the HR Manager for:
• Staff attendance and leave approvals.
• Grooming standards and discipline monitoring.
• Staff grievances, training, and performance improvement.
• Support HR in onboarding new staff and mentoring them.

Compliance & Safety

• Ensure GST-compliant invoicing and BIS hallmark standards.
• Check security arrangements (guards, CCTV, alarms) with Floor Manager.
• Maintain KYC for high-value transactions as per regulations.

Responsibilities

(Leadership and long-term accountability)

Sales & Business Growth

• Drive the team to achieve monthly and annual sales targets.
• Guide Sales Manager on daily/weekly performance reviews.
• Plan marketing campaigns, festive promotions, and seasonal offers with management.
• Analyze sales trends, competitor activities, and suggest improvements.

Staff Management & Collaboration

• Coordinate with Floor Manager for floor discipline, customer allocation, and housekeeping.
• Work with Sales Manager to set individual sales targets and monitor performance.
• Collaborate with HR Manager for training, appraisals, and staff motivation programs.
• Maintain strong team spirit through open communication, coaching, and recognition.

Inventory & Stock Control

• Conduct monthly and annual stock audits with Floor Manager.
• Ensure accurate stock reconciliation and minimize shrinkage/pilferage.
• Approve goldsmith/vendor stock movements and repair authorizations.

Financial & Compliance Management

• Ensure adherence to all legal and financial guidelines (GST, hallmarking, labour laws).
• Approve vendor invoices, salary sheets, and store-related expenses in coordination with accounts and HR.
• Present monthly audit reports to senior management.

Customer Relationship Management

• Build loyalty by maintaining strong relations with repeat and premium clients.
• Handle escalations for disputes, refunds, or product complaints.
• Ensure CRM activities like festival greetings, wedding/anniversary reminders, and loyalty benefits.

Safety & Security

• Ensure jewellery stock and staff are protected through strict security checks.
• Conduct annual security audits with management.
• Ensure insurance policies for stock and staff safety are updated.

Reporting & Coordination

• Submit daily, monthly, and yearly reports (sales, stock, HR, audit) to management.
• Align closely with Directors/Owners on strategy and store growth plans.
• Act as a bridge between management and staff for smooth communication.