Credit Control Executive

Job Description:

Job Description – Credit Control Executive
Position Title: Credit Control Executive
Department: Finance & Accounts
Reports to: AGM – Finance
Location: Worli
Role Objective:
To support the credit control function by monitoring receivables, following up with
customers for timely collections, maintaining accurate debtor records, and assisting in
reducing overdue balances in line with company credit policies.

Key Responsibilities:
Area Responsibilities
Receivables
Tracking

- Maintain daily records of outstanding invoices and customer balances.
- Prepare customer account statements and share with clients periodically.
- Update payment receipts in ERP/accounting system.

Collections
Follow-up

- Regularly contact customers via calls, emails, and reminders for overdue
payments.
- Coordinate with sales team for resolving billing/payment issues.
- Escalate chronic defaulters to Manager for further action.

Credit Control
Support

- Assist in verifying credit limits before sales orders are processed.
- Record disputes/short payments and ensures timely resolution.

Reporting &
Analysis

- Generate debtor ageing reports weekly/monthly.
- Highlight overdue accounts and pending disputes to the Manager.
- Support preparation of MIS on receivables collection efficiency.
Coordination - Liaise with internal teams (Sales, Accounts, Operations) for faster issue

resolution.
- Provide account statements/documents to auditors as required.

Key Performance Indicators (KPIs):
 Timeliness and accuracy in updating collections in ERP.
 % of outstanding receivables within credit terms.
 Number of overdue accounts followed up on time.
 Reduction in debtor ageing (especially >90 days).
 Efficiency in dispute resolution follow-up.

Skills & Competencies Required:
 Strong communication and persuasion skills.
 Basic understanding of credit and collections process.
 Good command over Excel and ERP systems (SAP/Oracle/Tally).
 Attention to detail and disciplined follow-up ability.
 Team player with a customer service orientation.

Qualifications & Experience:
 Education: B.Com / M.Com
 Experience: 4 to 6 years in accounts receivable/credit control role.