Team Lead (Inside Sales)

Job Description:

Role Overview:

We are seeking a dynamic and results-oriented Inside Sales Team Leader to lead our high-energy domestic sales team. This individual will be a key driver of our primary revenue engine, responsible for guiding a team of Inside Sales Executives who engage with high-intent leads, convert prospects, and maximize customer lifetime value. You will play a crucial role in mentoring your team to excel in their roles, ensuring operational efficiency, and contributing to our mission of unlocking the genius in every child.

Key Responsibilities:

• Team Leadership & Mentoring: Lead, coach, and motivate a team of Inside Sales Executives to consistently achieve and exceed monthly and quarterly revenue targets. Conduct regular one-on-ones, performance reviews, and provide constructive feedback to foster individual and team growth.

• Performance Management: Monitor and analyze key sales metrics, including call volume, conversion rates, upsell/cross-sell performance, and deal stages. Use data-driven insights to identify areas for improvement and implement targeted training and coaching.

• Process Optimization: Refine and standardize sales processes, from lead engagement and needs analysis to pipeline management and CRM hygiene. Ensure the team is proficient in using tools like CRMs and dialer systems to maximize productivity.

• Training & Onboarding: Develop and deliver training programs for new hires and existing team members, focusing on product mastery (pedagogy, outcomes), confident pitch delivery, and advanced objection-handling techniques.

• Strategic Collaboration: Act as a key liaison between the sales team and other departments (marketing, product, and customer activation) to provide valuable market feedback. Collaborate to sharpen campaigns, improve product offerings, and enhance the overall user journey.

• Operational Oversight: Ensure the team maintains accurate CRM records and adheres to the specified 6-day work week schedule, ensuring consistent coverage and timely follow-ups with leads.

Qualifications:

• Minimum 3-5 years of experience in B2C Inside Sales, with at least 1-2 years in a team lead, supervisory, or senior sales role. (Note: This is adjusted from the previous JD to fit the executive's experience level).

• Proven track record of consistently meeting or exceeding revenue targets and leading a team to do the same.

• Strong understanding of the EdTech sector and B2C sales cycles. Experience with digital products and subscription models is a significant plus.

• Exceptional leadership, coaching, and communication skills, with a clear, engaging phone presence.

• Proficiency in CRM systems (e.g., Salesforce) and a data-driven approach to sales management.

• Ability to thrive in a fast-paced, high-pressure environment with a focus on achieving results.

• Knowledge of upsell/cross-sell frameworks and a consultative selling mindset.

• A bachelor’s degree in a relevant field is preferred.